Residential Utilities

Residential Utilities Appointment Line:

It has been brought to our attention that some individuals may still have the old 844.356.8135 appointment number. Please do not use this number.
***Remember: Do not give out any personal information if you dial this number in error.***

HEAP Drive-Thru

Hours: Monday- Friday 8:00 - 5:00 Pick-up and Drop-off HEAP, PIPP, Water & Rental applications

After hours drop-off now available in the slot located in the HEAP building .

CALL: 937-342-3186 to schedule your HEAP, PIPP, Water & Summer Crisis appointments

Home Energy Assistance Program (HEAP

OIC administers the Ohio Department of Development's Home Energy Assistance Program (HEAP) to help Clark County families with home energy costs.

The Home Energy Assistance Program (HEAP) is a federally funded program that provides eligible Ohioans assistance with their home energy bills. This one-time benefit is applied directly to the customer’s utility bill or bulk fuel bill.

Heating and cooling a home for a family on a fixed income can be difficult.
REMINDER: Winter Crisis will start November 1, 2022

Call: 937-342-3186 to schedule an appointment or
Go online: https://app.capappointments.com

HEAP, PIPP and Water application Packet

Self Declaration of Income Form

Low Income Housing Water Assistance Program

Low Income Housing Water Assistance Program PSA

Has your water been shut-off or have you received a water disconnect notice?


The Home Water Assistance Program (LI-HWAP) may be able to help.

To be eligible households must be at or below 175% of the Federal Poverty Level

Below is a list of providers and programs that can help you manage your utility bills and improve your home’s energy efficiency:

To apply for assistance online and complete your application visit:

energyhelp.ohio.gov click the link to download a copy of the Energy Assistance Program application in (English or Spanish).

Applications can also be found at your Local Energy Assistance Provider, local libraries, county departments of Job and Family Services, and Area Agencies on Aging.

Local energy assistance providers:
DP&L Payment Options: https://www.dpandl.com/
Columbia Gas of Ohio Payment Options: https://www.columbiagasohio.com/bills-and-payments/payment-options

Home Energy Assistance Programs:
Summer Crisis Program, Winter Crisis Program
Percentage of Income Payment Plan Plus (PIPP Plus)
Clark County Weatherization Program: https://clintoncap.org/weatherization or call 937-324-2971

Need Additional Information or Help? Take this brief survey to help us understand your needs and an OIC representative will contact you: https://www.surveymonkey.com/r/Q5GDRNP

  • Monday - Friday
    Appointments only
  • Saturday - Sunday